Every product we sell is 100% guaranteed authentic and unused. Before an order is shipped to the customer, we carefully verify the authenticity of every product.

Every product we ship carries the Sneak Verified tag, which confirms that our experts have checked the product for authenticity and that it is unused.

Counterfeit products and unreliable sellers are a common problem in the market, which is why we want to offer you a safe and worry-free way to buy.

So you can shop the Sneak online store with complete confidence!

Read more about our authentication process.

All of our products are unisex. Every product has a size chart to help you avoid any confusion and find the product that fits you perfectly!

We do not have a traditional brick-and-mortar store – we operate exclusively online.

Our customers have the right to return their order within 14 days of receiving it. If the return period is exceeded, we cannot accept the return.

The return must be registered with PostNord within 14 days of the pickup date. If the return is not registered within this period, it is cancelled and can no longer be processed.

Cancelling or returning a pre-order incurs a 10% service fee, which covers the services already carried out for the pre-order (such as sourcing the product, handling and supplier work).

The original shipping costs are not refunded.

If the order was delivered with free shipping and the remaining order value after the return falls below the free shipping threshold (€170), the shipping cost of the cheapest delivery method (€4.90 in Finland) is deducted from the refund.

Read more: Refund policy

You can create a return using the return form.

An order can only be cancelled before it has been shipped.

To cancel your order, contact us by email (info@sneak.fi) and include your order number.

Please note that a €5 cancellation fee is charged for cancelling an order.

Pre-order

All products that are not available directly from our warehouse (without the blue lightning bolt) can be pre-ordered.

When you place a pre-order, we source and order the product from our trusted European supplier network just for you. There are no hidden costs with pre-orders.

The average delivery time for pre-orders is 5–15 business days. The delivery time is an estimate and can vary depending on the supplier, transport, season, the age of the product and availability. Rare, older or high-demand products may require a longer sourcing time.

We keep you informed with automatic status updates so you always know how your pre-order is progressing.

Cancelling and returning a pre-order

• Cancelling or returning a pre-order incurs a 10% service fee, which covers the services already carried out for the pre-order (such as sourcing, delivery and handling).
• If the pre-ordered product has not yet been sourced or ordered from the supplier, no service fee is charged.
• If you choose a gift card as your refund method, the 10% service fee is not charged.

The price shown on the product page is the final price. No hidden costs are added at checkout – from authenticity verification to delivery, all costs are included in the price.

The above applies to customers within the EU only. If you live outside the EU, customs duties and import taxes will be added to your order.

We offer 48-hour delivery for all products available directly from our warehouse. Products in this fast-delivery category are easy to spot – they are marked with a blue lightning bolt.

Please note that preparing an order can take 1–2 business days.

Delivery terms

We currently ship orders within the European Union only.

For all products in our warehouse we offer fast 48-hour handling, because we know how exciting it is to wait for new products to arrive. Every order is packed with care to ensure the best possible customer experience.

Delivery times

• Finland: usually 2 business days
• Other EU countries: usually 5 business days

Delivery times are estimates and may in exceptional cases vary depending on the carrier, the season or other factors beyond our control. All shipments include a tracking number. It can take 1–3 business days after the order is processed for the tracking to update. If the tracking has not updated within this time, please contact our customer service.

Delivery methods and prices

Finland – PostNord

• Orders under €170: €4.90 (home delivery €9.90)
• Orders over €170: free shipping (home delivery €4.90)

Other EU countries

• Orders under €170: from €6.90
• Orders over €170: from €0.00

The exact shipping cost is always shown at checkout.

The products we offer are usually released in limited quantities. That is why they sell out quickly in stores and on traditional websites.

Our mission is to give you safe access to these authentic products. We work with a trusted network of resellers across Europe to source and offer most limited-edition products – even the newest releases.

The price of a product is determined by the model, size and its current market value. Market value is influenced by production volumes and demand. We receive offers from our reseller network for different models and sizes, and we price our products based on them. Our goal is to make resellers compete and offer the fairest prices possible. Because our resellers' prices can fluctuate with supply and demand, our prices may also move up or down.

The price shown on the product page is the final price. No hidden costs are added at checkout – from authenticity verification to delivery, all costs are included in the price.

You can get €10 off your first order right away by subscribing to our free newsletter.

Once you have signed up, you will receive a discount code by email that is valid on your first order.

Complaint – defective or damaged product

If the product you received is defective or damaged at the time of delivery, contact our customer service as soon as possible, and no later than 14 days after receiving the order. Complaints made later are considerably harder to verify, and Sneak Oy reserves the right to reject a complaint if the defect cannot be reliably linked to the time of delivery.

With your complaint, please provide:

• Clear photos of the defect or damage from several angles.
• Photos of the product's packaging and the Sneak Verified tag.
• Your order number and a short description of the problem.

We assess every complaint case by case based on the evidence received. Sneak Oy covers the shipping costs if the defect is found to be on our side.

A complaint is not accepted in the following cases:

• The damage was caused by use, wear or mechanical stress.
• The product has been washed, treated or cared for contrary to the manufacturer's instructions or in a way that caused the damage.
• The product has been modified, repaired or treated by a third party.
• The damage results from misuse of the product or use for a purpose it was not intended for.
• It is a normal characteristic of the materials, such as the natural patina of leather, colour variation between production batches or minor manufacturing tolerances that do not affect the usability of the product.
• It is a cosmetic irregularity that does not affect the functionality of the product (e.g. small glue marks, minor unevenness in stitching or other differences within the factory's manufacturing tolerances).
• The product's size or fit does not meet expectations, but the product is the size described – sizing complaints are not material defects.
• The Sneak Verified tag has been removed from the product.

The images and product descriptions on our website are indicative. Minor differences in colour, material or details compared to the product images are not grounds for a complaint, as the appearance of products can vary between production batches and display settings.

You have the right to make a complaint if the product has a manufacturing or material defect. Depending on the situation, this may mean repairing or replacing the product, a price reduction or a refund.

The right to complain applies only if the defect was not caused by improper storage, misuse or use contrary to the instructions. In addition, complaints do not cover products that have been used for sports. In these cases the right to complain does not apply.