Every product we sell is 100% guaranteed authentic and unused. Before an order is shipped to the customer, we carefully verify the authenticity of every product.

Every product we ship carries the Sneak Verified tag, which confirms that our experts have checked the product for authenticity and that it is unused.

Counterfeit products and unreliable sellers are a common problem in the market, which is why we want to offer you a safe and worry-free way to buy.

So you can shop the Sneak online store with complete confidence!

Read more about our authentication process.

All of our products are unisex. Every product has a size chart to help you avoid any confusion and find the product that fits you perfectly!

We do not have a traditional brick-and-mortar store – we operate exclusively online.

Every product comes with a 14-day right of withdrawal from the day you receive your order. Notify us through the return form within 14 days and send the item back within 14 days of your notice. There is no cancellation or service fee.

Refunds always go back to your original payment method within 14 days of your withdrawal notice. We may wait to refund until the return has arrived or you've shown us proof of sending it.

If you return the whole order, we also refund the original shipping, up to the price of our cheapest standard delivery option. If you chose a more expensive option, the difference isn't refunded.

You pay the return shipping (€9.90 in Finland), which is deducted from your refund. You'll find the prices for every country in our refund policy.

If you return only part of an order that qualified for free or reduced shipping, and the items you keep come to less than the free-shipping limit (€170), we deduct the normal price of the shipping method you chose (e.g. pickup point in Finland €4.90).

Read more: Refund policy

Returns and exchanges are made in the customer portal. Sign in with the email you ordered with, pick your items and you get your return label instantly.

You can cancel an in-stock order free of charge until packing has started. You can cancel a pre-order free of charge until we email you that your order is processing. After that the order can no longer be cancelled, but you can use your 14-day right of withdrawal and return the item once it arrives.

To cancel, contact us in the customer portal and choose the order it concerns.

There is no fee for cancelling.

Pre-order

Every product that isn't available straight from our warehouse (without the blue lightning bolt) can be pre-ordered.

When you pre-order, we source the item just for you. There are no hidden costs on pre-orders.

Pre-orders take on average 5–15 business days. This is an estimate and can vary with shipping, season, the product's age and availability. Rare, older or high-demand items can take longer to source.

We keep you posted with automatic status updates so you always know how your pre-order is progressing.

Cancelling and returning a pre-order

A pre-order has the same 14-day right of withdrawal as every other order. There is no cancellation or service fee.

A pre-order is sourced just for you. You can cancel free of charge until we email you that it is processing. Processing starts once we've confirmed your order for sourcing, and the order can't be cancelled after that. You can still return the item within 14 days of it arriving. You pay the return shipping.

Refunds go back to your original payment method within 14 days of your withdrawal notice.

Please only order what you plan to keep – our customer service is happy to help with sizing first. If pre-orders are cancelled or returned repeatedly, we may need to limit new pre-orders.

The price on the product page includes VAT, and there are no extra charges on pre-orders. You'll see the shipping cost at checkout before you pay.

This applies to customers within the EU. If you live outside the EU, customs duties and import VAT may be added to your order.

Products in our warehouse (blue lightning bolt) ship within 48 hours of your order. After that, delivery time depends on the carrier and destination: usually 1–3 business days within Finland.

Delivery terms

We currently ship orders within the European Union only.

For all products in our warehouse we offer fast 48-hour handling, because we know how exciting it is to wait for new products to arrive. Every order is packed with care to ensure the best possible customer experience.

Delivery times

• Finland: usually 2 business days
• Other EU countries: usually 5 business days

Delivery times are estimates and may in exceptional cases vary depending on the carrier, the season or other factors beyond our control. All shipments include a tracking number. It can take 1–3 business days after the order is processed for the tracking to update. You can see your order's status and tracking in the customer portal. If the tracking has not updated within this time, contact us in the customer portal.

Delivery methods and prices

Finland – PostNord

• Orders under €170: €4.90 (home delivery €9.90)
• Orders over €170: free shipping (home delivery €4.90)

Other EU countries

• Orders under €170: from €6.90
• Orders over €170: from €0.00

The exact shipping cost is always shown at checkout.

The products we offer are usually released in limited quantities. That is why they sell out quickly in stores and on traditional websites.

Our mission is to give you safe access to these authentic products. We work with a trusted network of resellers across Europe to source and offer most limited-edition products – even the newest releases.

The price of a product is determined by the model, size and its current market value. Market value is influenced by production volumes and demand. We receive offers from our reseller network for different models and sizes, and we price our products based on them. Our goal is to make resellers compete and offer the fairest prices possible. Because our resellers' prices can fluctuate with supply and demand, our prices may also move up or down.

The price shown on the product page is the final price. No hidden costs are added at checkout – from authenticity verification to delivery, all costs are included in the price.

You can get €10 off your first order right away by subscribing to our free newsletter.

Once you have signed up, you will receive a discount code by email that is valid on your first order.

Claims – defective product

If a product is defective, let us know as soon as possible after you notice the fault. Send clear photos of the fault, your order number and a short description through the customer portal. We cover the shipping costs if the fault is our responsibility.

Don't use the product if you notice a fault. Contact us before using, washing or repairing it, so we can send it to the manufacturer for inspection if needed. Using it after you've noticed the fault can make the fault harder to verify.

Faults do not include, for example, damage from use or wear, care against the manufacturer's instructions, changes made by a third party, normal properties of materials (such as leather developing a patina) or small differences within manufacturing tolerances. A product in the stated size that doesn't fit as you expected isn't defective.

Read more: Refund policy

You have the right to make a claim if a product has a manufacturing or material defect. Depending on the situation, this can mean a repair, a replacement, a price reduction or a refund.

Claims don't cover faults caused by incorrect storage, misuse or use against the instructions.